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Specifications:
Do Not sign a delivery receipt if you suspect damage. Mark it “possible concealed damage”.
In the event of damage during shipping, please note delivery paperwork accordingly and report immediately as follows:
Please email us the following:
1. Photos of all shipping labels clearly showing tracking number and address. For a crate, a photo of “tip & tell” label next to shipping label showing tracking # and address.
2. Photos of damage to outer and inner box/crate to show exterior damage and interior broken merchandise and packing materials.
3. Any notes or signatures regarding the delivery and driver information. Please note the delivery receipt accordingly, if tip & tell label shows tipped, Please write “possible concealed damage.”
Please email us the following:
1. Photos of all shipping labels
2. Photos of damage to outer and inner box/crate to show exterior damage and interior broken merchandise and packing materials.
3. Any notes or signatures regarding the delivery and driver information.
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